Our servers are entirely owned and administered by us and are housed in a data centre in the UK. The data centre is run 100% on renewable energy. At no time do we buy extra storage or server space from third parties, thereby retaining complete control over the services we offer.
Support is available 24/7 – administrative support (eg domain purchases, additional email addresses, general enquiries) is available during office hours, technical support is available between 7am and 10pm and our emergency support crew is on stand-by overnight to handle major platform-related problems (needless to say, this is a very rare event!). Support is conducted primarily by email because of the need to have a written record of events. We have our own Support team that is in constant communication to look after all clients.
We impose no limits on traffic volume, page views or website size as we allocate space in the first place based on our assessment of your need. Should anything change unexpectedly we will contact the client to discuss the options.
Please note we are platform specialists rather than web designers, so while will do what we can to help with web queries and provide online tutorials of many popular WordPress functions and plugins, undertaking web design forms no part of our agreement as things stand and is ultimately the responsibility of the client. Our responsibility is to prepare, maintain, update and troubleshoot platforms and to keep email running.
Email services provided by us use the Zimbra platform, and we provide tutorials for configuring many desktop and mobile email clients to run Zimbra.
Your annual bill will cover all expected care and maintenance and support calls and there will be no extra billing unless a project or expense is agreed between OpenSure and the client.
We don’t look after or configure clients’ hardware (including mobile devices) or office computing services, but we are always happy to make recommendations and give advice where we can.
Posted in: Working with OpenSure