OpenSure is essentially a 24×7 operation but as with most businesses some parts are not always available. Support during office hours between 8am and 8pm is prime time support that has the most people available in all areas.
Out of office hours support is still available but may be more limited to critical operations rather than all areas of help and support. However all support personnel are technically competent to answer a whole range of issues but may refer back to other staff in office hours for some specialized support problems.
Posted in: OpenSure Support