As our services are delivered over the web, we can see what you see and use and access the services just like you.

We have tried instant messaging, phone based support, auto-responders and on-line trouble-shooting apps and in some cases even Twitter. We found the most reliable, effective and quickest route to get things done was with the simplest - email.

With email, we can ensure the right person is responding to a query wherever they are and that they are the ones who can get it resolved quickly and accurately.

As a result OpenSure tends to use email (or online forms) as the primary means of active support to customers. You have a log of what has happened and how you were helped.

When you email it is a human that responds, not just an automatic response telling you that you are now 'in the queue'. With us, usually the first email response you get back is one that actually starts the process of helping you there and then.

We do obviously take support telephone calls and return them, we will even read letters, but they are a normally just a part of a process based on email.

OpenSure also runs workshops for customers, where we sit together in small groups and discuss ideas and problems you experience on a day-to-day real-world way. We then help solve those problems and feed that back into what we offer as a service in the first place.

Where do you send emails? Just send your request, or anything to do with OpenSure, to support at opensure.net or use the contact us form.

As usual, we will do the rest.

OpenSure is essentially a 24x7 operation but as with most businesses some parts are not always available. Support during office hours between 8am and 8pm is prime time support that has the most people available in all areas.

Out of office hours support is still available but may be more limited to critical operations rather than all areas of help and support. However all support personnel are technically competent to answer a whole range of issues but may refer back to other staff in office hours for some specialized support problems.

OpenSure helps in as many ways as possible to ensure you get the best from the services on offer.

• We can help determine which services will suit your business best and then implement them with you.
• We can advise how to best use the services themselves in your circumstances.
• We can help support you when things go wrong.
• We will always try to help with migration from others to us or even away from us.

What we can't do is fix things that are not related to our service nor take on desktop support issues. We do try to help even with desktop issues such as using the services with odd or legacy equipment and applications. Regrettably, we cannot promise to get it working or to 'pop round' and 'sort it out', even if you offer biscuits!